ChainDrive has a web Order Fulfillment component that is truly remarkable: You can use it to see your entire inventory at every one of your locations and move that merchandise where you want it – when you need to give a customer what they want.
Today’s customers are raising the standards of the retail industry by expecting omni-channel service. They want to be able to search for a product, compare features and prices, see it in a brick & mortar store nearby and get their choice shipped if the thing they want isn’t available. Web order fulfillment lets you offer buy anywhere and pick-up anywhere service to keep your customers coming back for more.
Key features of web order fulfillment include:
- setting conditions to automatically pull from nearest location, most inventory, slowest sales, or more
- tracking all requests, status, and locations, including in-transit
- fill orders from any location in your business
- initiate requests automatically, consolidate, or direct ship
- simple warehouse orders management
- effective supply chain solutions
- cross-channel carrier integration
- optional API’s
You set the rules, customizing the process the way you need it to be. Because the tracking and order status is real time you can give your customer exact information and keep them happy. You manage your most valuable asset, your products, with accurate data all across the board. You get to integrate products, vendors, suppliers, and more into a single functional asset you can filter and analyze as needed.
The customer relationship management tool lets you keep in touch with your customers the way they prefer to be contacted with offers that are appealing. Your customer doesn’t look at your online, mobile, and brick & mortar presence as three different entities. Neither should you.
Multi-tiered promotions based on rules you set, prices that can be changed and tracked, and exceptions to your rules are all easy to put into use with the tools that are part of the ChainDrive Web Order Fulfillment component. It’s what you need to give shoppers what they want.